Fix MateBook X Pro Fingerprint Reader After Windows Reinstall

The Problem

When setting up Windows Hello, you can’t get past the first prompt to touch the fingerprint sensor.

The Solution

The following drivers need to be installed in this order:

  1. Intel Chipset
  2. Intel Serial IO
  3. Intel ME
  4. Intel SGX
  5. Fingerprint

You can get these drivers in the “Others” section of the MateBook X Pro support page.

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Daniel Goncalves
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Hey Brad, my apologies if this is not best place for this question but couldn’t find an e-mail to get in touch.. I live in Thailand and the Matebook X Pro hasn’t been released here yet so I am planning to buy it in China in a couple of weeks… Read more »

Lazardu
Guest
Lazardu

Hey Brad,
Thank you for posting this thread!

Since Huawei only allows to install drivers through Huawei Device Manager now, I have a problem to install these recommended drivers in given order. Can you please help me to solve this issue?

Cheers,
Lazar

Yannik Yo
Guest
Yannik Yo

It worked, thank you so much!

Mike
Guest
Mike

Worked great for me! Thanks!!

Tim
Guest
Tim

Worked for me as well – did a fresh install of the latest Win 10 ISO and my fingerprint sensor wouldn’t work regardless of having the latest drivers installed by Huawei’s PC Manager. Went through the list included here one by one and it worked. I did NOT reboot between… Read more »

Daniel Goncalves
Guest
Daniel Goncalves

Yes agree with you about the warranty, don’t think it will be void after reinstalling Windows.
Anyways I decided to try and just bought it, now I have to change the language from Chinese to English, do you mind sharing how you did that?
Thanks,
Dan

Jaime Hernández Vargas
Guest

Working perfect!
Thanks!

Unmi Park
Guest
Unmi Park

Wow this is a godsend, literally have spent forever trying to find a solution and this worked. Thank you!

φrathap
Guest
φrathap

Worked perfectly!
Also this approach brought in Hardware Check, which was missing before in Huawei’s PC-Manager after Windows 10 clean install.

Chris
Guest
Chris

I’ve tried this several times. Does not work for me. Sensor was working fine with the default Win 10 Home, but when I wiped it to install Win 10 Pro – gone and I cannot get it to come back :/ The hardware itself is conflicted in device manager. Code… Read more »

Matti Sedel
Member

The Intel ME link doesnt seem to work. I couldnt find any Intel ME drivers on the huawei link

Algot
Guest
Algot

Thanks for this!