Fix MateBook X Pro Fingerprint Reader After Windows Reinstall

The Problem

When setting up Windows Hello, you can’t get past the first prompt to touch the fingerprint sensor.

The Solution

Download these drivers from Huawei’s website and install them in this order:

  1. Chipset > “MateBook_X_Pro_Chipset”
  2. Others > “MateBook_X_Pro_SerialIO”
  3. Others > “MateBook_X_Pro_ME”
  4. Security > “MateBook_X_Pro_SGX”
  5. Fingerprint > “MateBook_X_Pro_Fingerprint”
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Daniel Goncalves
2 years ago

Hey Brad, my apologies if this is not best place for this question but couldn’t find an e-mail to get in touch.. I live in Thailand and the Matebook X Pro hasn’t been released here yet so I am planning to buy it in China in a couple of weeks… Read more »

Lazardu
Lazardu
2 years ago

Hey Brad,
Thank you for posting this thread!

Since Huawei only allows to install drivers through Huawei Device Manager now, I have a problem to install these recommended drivers in given order. Can you please help me to solve this issue?

Cheers,
Lazar

Yannik Yo
Yannik Yo
2 years ago

It worked, thank you so much!

Mike
Mike
2 years ago

Worked great for me! Thanks!!

Tim
Tim
2 years ago

Worked for me as well – did a fresh install of the latest Win 10 ISO and my fingerprint sensor wouldn’t work regardless of having the latest drivers installed by Huawei’s PC Manager. Went through the list included here one by one and it worked. I did NOT reboot between… Read more »

Daniel Goncalves
2 years ago

Yes agree with you about the warranty, don’t think it will be void after reinstalling Windows.
Anyways I decided to try and just bought it, now I have to change the language from Chinese to English, do you mind sharing how you did that?
Thanks,
Dan

Jaime Hernández Vargas

Working perfect!
Thanks!

Unmi Park
Unmi Park
2 years ago

Wow this is a godsend, literally have spent forever trying to find a solution and this worked. Thank you!

φrathap
φrathap
2 years ago

Worked perfectly!
Also this approach brought in Hardware Check, which was missing before in Huawei’s PC-Manager after Windows 10 clean install.

Chris
Chris
2 years ago

I’ve tried this several times. Does not work for me. Sensor was working fine with the default Win 10 Home, but when I wiped it to install Win 10 Pro – gone and I cannot get it to come back :/ The hardware itself is conflicted in device manager. Code… Read more »

Matti Sedel
2 years ago

The Intel ME link doesnt seem to work. I couldnt find any Intel ME drivers on the huawei link

Algot
Algot
1 year ago

Thanks for this!

Donrep
Donrep
1 year ago

Hey, thanks for alle your work. It’s unfortunately not working for me. I downloaded all the driver´s, and just installed them in the order. I did not uninstalled them before. Could it be that im doing something wrong ? My matebook i5 / mx150 is running on Windows 10 ver.… Read more »

Mario
Mario
1 year ago

This is not working with me 🙁 anyone else?

Version 10.0.17763 Build 17763

James Tam
James Tam
1 year ago

Just tried to follow instuctions but no luck 🙁

konrad
konrad
1 year ago

works great, thnx.

finch
finch
1 year ago

I had troubles with the fingerprint as well recently. The guide did work in August 2018, but in December i couldn’t get the fingerprint scanner working again after another clean install. This time i had to manually update the Intel SGX driver in the Windows devide manager: In the device… Read more »

fa
fa
1 year ago

it works thanks

pizzo
pizzo
1 year ago

i can’t use my fingerprint.I followed the guide but it doesnt work,in device manager the pc does not check the fingerprint,is an unkown device.How can i resolve?

Mehrshad
Mehrshad
1 year ago

I could not find the drivers in the website , any help ?

Lars
Lars
1 year ago

Same problem here :-(… got a Matebook D i5 and with a Windows Reinstall fingerprint doesn’t work… tried to follow the guide “clean” and also with PC Manager installed and unfortunately is does not work. Can’t find fingerprint driver though – but according to device manager it seems okay? It… Read more »

Jesper
Jesper
1 year ago

I had the same problem for my Huawei Matebook D i5. By downloading the same drives in that order also solved the problem for me. I just downloaded the driver for my model at: https://consumer.huawei.com/en/support/laptops/matebook-d/ Even though all the drivers were up to date, you still need to download them… Read more »

Oliver Badstue
Oliver Badstue
1 year ago

This is happening to my MateBook D (14 Intel) (VLT-WX50) aswell, but I can’t seem to find the individual drivers? Anybody got a link or something?

Vadim
Vadim
1 year ago

Thanks a lot, mate, I was so frustrated! How did you know this solution?

Saud Alfurhud.
1 year ago

thank you very much you save me

Eric
Eric
1 year ago

Hey, thank You SO much! i thougt i´d go crazy.
I got the Matebook x, not the pro, but theses drivers for the pro worked for me.
Thank you!

Ralph
Ralph
1 year ago

Worked great for me right now after weeks looking for a solution but to no avail….so, thank you so much.

Xavier Miranda
1 year ago

This didn’t work for me, but updating to the latest windows release did (build 4019 I think). When I booted in the newest version fingerprint worked and keyboard didn’t, but I disabled fingerprint, rebooted, then reenabled it and everything worked.

György
György
1 year ago

It worked, thank you so much!

Bruno Garcilazo
Bruno Garcilazo
1 year ago

I did this twice already and nothing. Windows Hello keeps saying that my device isn’t compatible.

A2L1
A2L1
1 year ago

Thanks a lot from south of france, works for me!!!
I was so stupid to waste some hours to find issues in french language befor realize that maybe only 3% of informations are in french on web, thanks again!!

rob
rob
1 year ago

work fine in matebook x pro 2018

Ed
Ed
1 year ago

GREAT! Works fine! Thank you so much. ED

Adil
Adil
1 year ago

Thanks man

aki
aki
1 year ago

Remake Windows Login PIN!

Yehuda Mivasair
Yehuda Mivasair
1 year ago

Hi, forgive my ingorance… Would you please explain how you update each of the drivers? In device manager I don’t see anything called Chipset. And when I download the drivers from Huawei site they are in .asc format which I don’t know what to do with. I would really appreciate… Read more »

Pierre Lpt
Pierre Lpt
1 year ago

It’s work for me but iI had to find each drivers separately elsewhere, here are the links:

IntelChipset > “MateBook_X_Pro_Chipset” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010749
Others > “MateBook_X_Pro_SerialIO” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010771
Others > “MateBook_X_Pro_ME” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010770
Security > “MateBook_X_Pro_SGX” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010773
Fingerprint > “MateBook_X_Pro_Fingerprint” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=962516

Floyd Malope
Floyd Malope
1 year ago

Thank you so much, it worked wonders after I’ve tried almost everything on the net.thank you so much

Vernal
Vernal
1 year ago

Thanks, Brad! Your tip worked for me. In fact, you did what Huawei’s ‘support’ could not do after an hour of trying. Thanks again – from London, UK.

Eric Joseph Lincoln
Eric Joseph Lincoln
1 year ago

You are the best! I had to re-install and the warranty is out, but you saved the day sir!

abdelkafi abdellah
abdelkafi abdellah
1 year ago

thank you very match! i love you bro you are the best thanks keep up

Vidar Christensen
Vidar Christensen
1 year ago

Didi not work for me, but entering BIOS and enabeling “fingerprint” made it work. Try it! Just hit F2 during boot and find “fingerprint”.

Tommaso Benatti
Tommaso Benatti
11 months ago

Tnx dude you changed my day!

Simon
Simon
11 months ago

FINALLY! After countless attempts, I found this solution! This worked perfectly for my Huawei Matebook d14 (vlt-w50). I just downloaded the drivers corresponding to my laptop and installed them in the same order without rebooting in between. When I rebooted after installing all of the drivers it WORKED! Thanks a… Read more »

Arun
Arun
9 months ago

Thank a lot Brad! It helped me. I installed the software in the same order, did not even restart the machine. It started working!

Lx
Lx
9 months ago

I was previously using my fingerprint on my workaccount and now after a clean install i want to use it on my private account. I got the fingerprint working with your help, but is says my fingerprint is already in use. I cant reenter m workaccount because I dont work… Read more »

Clinton Hallahan
Clinton Hallahan
8 months ago

Hey, this worked for me in January 2020. Thanks very much.

Jerome
Jerome
6 months ago

Hello Brad, Thanks for the tip but unfortunately it did not work for me. Running Windows pro 2004 v19041.173. Applied all the drivers in good order, rebooted at the end. Also tried with intermediate rebbot after each driver installation. Sine Windows version 1909, The fingerprint sensor often doesen’t recognize anything… Read more »

Leye
Leye
4 months ago

I used Pierre’s links it worked thanks

Kirill Pletnev
Kirill Pletnev
3 months ago

Sad but no luck with the topic on 2004.
Several reinstall of Home and Pro with PC Manager or manually in the right order.
Setup windows just immediately closed right after I press Set up button.
 

Last edited 3 months ago by Kirill Pletnev
Ibrahim
Ibrahim
3 months ago

thanks it worked

Kyle
Kyle
3 months ago

Thank you for getting straight to the point. Great tutorial.

Homer Simpson
Homer Simpson
3 months ago

Worked perfectly

David
David
1 month ago

SOLVED: TLDR: Fresh install Windows 10 1803 and don’t connect to internet. Disable Windows update and install PC Manager. Run Update/Check Drivers/Optimize in PC Manager and let it install everything. After a restart or two, setup fingerprint. Enable Windows Update and do whatever. Long: Do a fresh install of Windows… Read more »

anonymous guy
anonymous guy
1 month ago

fixed it for me, thanks again