Fix MateBook X Pro Fingerprint Reader After Windows Reinstall

The Problem

When setting up Windows Hello, you can’t get past the first prompt to touch the fingerprint sensor.

The Solution

Download these drivers from Huawei’s website and install them in this order:

  1. IntelChipset > “MateBook_X_Pro_Chipset”
  2. Others > “MateBook_X_Pro_SerialIO”
  3. Others > “MateBook_X_Pro_ME”
  4. Security > “MateBook_X_Pro_SGX”
  5. Fingerprint > “MateBook_X_Pro_Fingerprint”
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Eric Joseph LincolnVernalFloyd MalopePierre LptYehuda Mivasair Recent comment authors
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Daniel Goncalves
Guest

Hey Brad, my apologies if this is not best place for this question but couldn’t find an e-mail to get in touch.. I live in Thailand and the Matebook X Pro hasn’t been released here yet so I am planning to buy it in China in a couple of weeks… Read more »

Lazardu
Guest
Lazardu

Hey Brad,
Thank you for posting this thread!

Since Huawei only allows to install drivers through Huawei Device Manager now, I have a problem to install these recommended drivers in given order. Can you please help me to solve this issue?

Cheers,
Lazar

Yannik Yo
Guest
Yannik Yo

It worked, thank you so much!

Mike
Guest
Mike

Worked great for me! Thanks!!

Tim
Guest
Tim

Worked for me as well – did a fresh install of the latest Win 10 ISO and my fingerprint sensor wouldn’t work regardless of having the latest drivers installed by Huawei’s PC Manager. Went through the list included here one by one and it worked. I did NOT reboot between… Read more »

Daniel Goncalves
Guest

Yes agree with you about the warranty, don’t think it will be void after reinstalling Windows.
Anyways I decided to try and just bought it, now I have to change the language from Chinese to English, do you mind sharing how you did that?
Thanks,
Dan

Jaime Hernández Vargas
Guest

Working perfect!
Thanks!

Unmi Park
Guest
Unmi Park

Wow this is a godsend, literally have spent forever trying to find a solution and this worked. Thank you!

φrathap
Guest
φrathap

Worked perfectly!
Also this approach brought in Hardware Check, which was missing before in Huawei’s PC-Manager after Windows 10 clean install.

Chris
Guest
Chris

I’ve tried this several times. Does not work for me. Sensor was working fine with the default Win 10 Home, but when I wiped it to install Win 10 Pro – gone and I cannot get it to come back :/ The hardware itself is conflicted in device manager. Code… Read more »

Matti Sedel
Member

The Intel ME link doesnt seem to work. I couldnt find any Intel ME drivers on the huawei link

Algot
Guest
Algot

Thanks for this!

Donrep
Guest
Donrep

Hey, thanks for alle your work. It’s unfortunately not working for me. I downloaded all the driver´s, and just installed them in the order. I did not uninstalled them before. Could it be that im doing something wrong ? My matebook i5 / mx150 is running on Windows 10 ver.… Read more »

Mario
Guest
Mario

This is not working with me 🙁 anyone else?

Version 10.0.17763 Build 17763

James Tam
Guest
James Tam

Just tried to follow instuctions but no luck 🙁

konrad
Guest
konrad

works great, thnx.

finch
Guest
finch

I had troubles with the fingerprint as well recently. The guide did work in August 2018, but in December i couldn’t get the fingerprint scanner working again after another clean install. This time i had to manually update the Intel SGX driver in the Windows devide manager: In the device… Read more »

fa
Guest
fa

it works thanks

pizzo
Guest
pizzo

i can’t use my fingerprint.I followed the guide but it doesnt work,in device manager the pc does not check the fingerprint,is an unkown device.How can i resolve?

Mehrshad
Guest
Mehrshad

I could not find the drivers in the website , any help ?

Lars
Guest
Lars

Same problem here :-(… got a Matebook D i5 and with a Windows Reinstall fingerprint doesn’t work… tried to follow the guide “clean” and also with PC Manager installed and unfortunately is does not work. Can’t find fingerprint driver though – but according to device manager it seems okay? It… Read more »

Jesper
Guest
Jesper

I had the same problem for my Huawei Matebook D i5. By downloading the same drives in that order also solved the problem for me. I just downloaded the driver for my model at: https://consumer.huawei.com/en/support/laptops/matebook-d/ Even though all the drivers were up to date, you still need to download them… Read more »

Oliver Badstue
Guest
Oliver Badstue

This is happening to my MateBook D (14 Intel) (VLT-WX50) aswell, but I can’t seem to find the individual drivers? Anybody got a link or something?

Vadim
Guest
Vadim

Thanks a lot, mate, I was so frustrated! How did you know this solution?

Saud Alfurhud.
Member

thank you very much you save me

Eric
Guest
Eric

Hey, thank You SO much! i thougt i´d go crazy.
I got the Matebook x, not the pro, but theses drivers for the pro worked for me.
Thank you!

Ralph
Guest
Ralph

Worked great for me right now after weeks looking for a solution but to no avail….so, thank you so much.

Xavier Miranda
Member

This didn’t work for me, but updating to the latest windows release did (build 4019 I think). When I booted in the newest version fingerprint worked and keyboard didn’t, but I disabled fingerprint, rebooted, then reenabled it and everything worked.

György
Guest
György

It worked, thank you so much!

Bruno Garcilazo
Guest
Bruno Garcilazo

I did this twice already and nothing. Windows Hello keeps saying that my device isn’t compatible.

A2L1
Guest
A2L1

Thanks a lot from south of france, works for me!!!
I was so stupid to waste some hours to find issues in french language befor realize that maybe only 3% of informations are in french on web, thanks again!!

rob
Guest
rob

work fine in matebook x pro 2018

Ed
Guest
Ed

GREAT! Works fine! Thank you so much. ED

Adil
Guest
Adil

Thanks man

aki
Guest
aki

Remake Windows Login PIN!

Yehuda Mivasair
Guest
Yehuda Mivasair

Hi, forgive my ingorance… Would you please explain how you update each of the drivers? In device manager I don’t see anything called Chipset. And when I download the drivers from Huawei site they are in .asc format which I don’t know what to do with. I would really appreciate… Read more »

Pierre Lpt
Guest
Pierre Lpt

It’s work for me but iI had to find each drivers separately elsewhere, here are the links:

IntelChipset > “MateBook_X_Pro_Chipset” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010749
Others > “MateBook_X_Pro_SerialIO” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010771
Others > “MateBook_X_Pro_ME” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010770
Security > “MateBook_X_Pro_SGX” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010773
Fingerprint > “MateBook_X_Pro_Fingerprint” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=962516

Floyd Malope
Guest
Floyd Malope

Thank you so much, it worked wonders after I’ve tried almost everything on the net.thank you so much

Vernal
Guest
Vernal

Thanks, Brad! Your tip worked for me. In fact, you did what Huawei’s ‘support’ could not do after an hour of trying. Thanks again – from London, UK.

Eric Joseph Lincoln
Guest
Eric Joseph Lincoln

You are the best! I had to re-install and the warranty is out, but you saved the day sir!