The Problem
When setting up Windows Hello, you can’t get past the first prompt to touch the fingerprint sensor.
The Solution
Download these drivers from Huawei’s website and install them in this order:
- IntelChipset > “MateBook_X_Pro_Chipset”
- Others > “MateBook_X_Pro_SerialIO”
- Others > “MateBook_X_Pro_ME”
- Security > “MateBook_X_Pro_SGX”
- Fingerprint > “MateBook_X_Pro_Fingerprint”
Hey Brad, my apologies if this is not best place for this question but couldn’t find an e-mail to get in touch.. I live in Thailand and the Matebook X Pro hasn’t been released here yet so I am planning to buy it in China in a couple of weeks… Read more »
Hey Brad,
Thank you for posting this thread!
Since Huawei only allows to install drivers through Huawei Device Manager now, I have a problem to install these recommended drivers in given order. Can you please help me to solve this issue?
Cheers,
Lazar
It worked, thank you so much!
Worked great for me! Thanks!!
Worked for me as well – did a fresh install of the latest Win 10 ISO and my fingerprint sensor wouldn’t work regardless of having the latest drivers installed by Huawei’s PC Manager. Went through the list included here one by one and it worked. I did NOT reboot between… Read more »
Yes agree with you about the warranty, don’t think it will be void after reinstalling Windows.
Anyways I decided to try and just bought it, now I have to change the language from Chinese to English, do you mind sharing how you did that?
Thanks,
Dan
Working perfect!
Thanks!
Wow this is a godsend, literally have spent forever trying to find a solution and this worked. Thank you!
Worked perfectly!
Also this approach brought in Hardware Check, which was missing before in Huawei’s PC-Manager after Windows 10 clean install.
I’ve tried this several times. Does not work for me. Sensor was working fine with the default Win 10 Home, but when I wiped it to install Win 10 Pro – gone and I cannot get it to come back :/ The hardware itself is conflicted in device manager. Code… Read more »
The Intel ME link doesnt seem to work. I couldnt find any Intel ME drivers on the huawei link
Thanks for this!
Hey, thanks for alle your work. It’s unfortunately not working for me. I downloaded all the driver´s, and just installed them in the order. I did not uninstalled them before. Could it be that im doing something wrong ? My matebook i5 / mx150 is running on Windows 10 ver.… Read more »
This is not working with me 🙁 anyone else?
Version 10.0.17763 Build 17763
Just tried to follow instuctions but no luck 🙁
works great, thnx.
I had troubles with the fingerprint as well recently. The guide did work in August 2018, but in December i couldn’t get the fingerprint scanner working again after another clean install. This time i had to manually update the Intel SGX driver in the Windows devide manager: In the device… Read more »
it works thanks
i can’t use my fingerprint.I followed the guide but it doesnt work,in device manager the pc does not check the fingerprint,is an unkown device.How can i resolve?
I could not find the drivers in the website , any help ?
Same problem here :-(… got a Matebook D i5 and with a Windows Reinstall fingerprint doesn’t work… tried to follow the guide “clean” and also with PC Manager installed and unfortunately is does not work. Can’t find fingerprint driver though – but according to device manager it seems okay? It… Read more »
I had the same problem for my Huawei Matebook D i5. By downloading the same drives in that order also solved the problem for me. I just downloaded the driver for my model at: https://consumer.huawei.com/en/support/laptops/matebook-d/ Even though all the drivers were up to date, you still need to download them… Read more »
This is happening to my MateBook D (14 Intel) (VLT-WX50) aswell, but I can’t seem to find the individual drivers? Anybody got a link or something?
Thanks a lot, mate, I was so frustrated! How did you know this solution?
thank you very much you save me
Hey, thank You SO much! i thougt i´d go crazy.
I got the Matebook x, not the pro, but theses drivers for the pro worked for me.
Thank you!
Worked great for me right now after weeks looking for a solution but to no avail….so, thank you so much.
This didn’t work for me, but updating to the latest windows release did (build 4019 I think). When I booted in the newest version fingerprint worked and keyboard didn’t, but I disabled fingerprint, rebooted, then reenabled it and everything worked.
It worked, thank you so much!
I did this twice already and nothing. Windows Hello keeps saying that my device isn’t compatible.
Thanks a lot from south of france, works for me!!!
I was so stupid to waste some hours to find issues in french language befor realize that maybe only 3% of informations are in french on web, thanks again!!
work fine in matebook x pro 2018
GREAT! Works fine! Thank you so much. ED
Thanks man
Remake Windows Login PIN!
Hi, forgive my ingorance… Would you please explain how you update each of the drivers? In device manager I don’t see anything called Chipset. And when I download the drivers from Huawei site they are in .asc format which I don’t know what to do with. I would really appreciate… Read more »
It’s work for me but iI had to find each drivers separately elsewhere, here are the links:
IntelChipset > “MateBook_X_Pro_Chipset” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010749
Others > “MateBook_X_Pro_SerialIO” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010771
Others > “MateBook_X_Pro_ME” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010770
Security > “MateBook_X_Pro_SGX” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=1010773
Fingerprint > “MateBook_X_Pro_Fingerprint” : https://consumer-tkb.huawei.com/tkbapp/downloadWebsiteService?websiteId=962516